My wishes and my tastes
Stop-overs and city breaks
Certifications and awards
Tourist Office ****
Tourist Offices have a mission to welcome and inform members of the public. They are classified by attribution of a number of stars (from one to four) according to their general organisation, facilities and services rendered to members of the public and professionals, in accordance with standards set by the Ministry in charge of Tourism.
Classed 4*, Metz Tourist Office ensures the following mission and services:
- Greeting the general public both face-to-face and at a distance (telephone - fax - e-mail)
- Information
Brochure publication - data bases - information boards - PowerPoint - Internet - touch screens - Promotion - Communication - Press - PR
Trade fairs - workshops - direct marketing operations - press relations - press contacts - insert campaigns - public relations - Activities
Managing the promotion of heritage sites for tourism - guided and audio tours - conferences - round tables - organising partner & service network meetings - Commercial activities
Incoming activities: organisation and sale of holidays - package deals for groups and individuals - guided tour service - ticket office - Tourist coordination
Interface between public and private bodies, between local authorities and service providers, implementation of the Quality Tourism Plan for Destination Metz Métropole
French NF service standard
OFFICE DE TOURISME
This mark shows conformity with the standard NF X 50-730 and the certification rules NF 237.
It guarantees that the activities of reception and information, promotion/communication, , service quality assessment and improvement are monitored regularly by AFNOR Certification – 11, rue Francis de Préssensé – 93571 LA PLAINE SAINT DENIS Cedex – France – www.marque-nf.com
Quality Tourism
Created in 2003, the Quality Tourism brand harmonises the quality approach taken by professionals in the tourist industry. Its mission is to improve the quality of service provided to customers.
Adherence to the brand means professionals agree to comply with national quality standards, notably in six main areas: information and communication; personalised welcome; staff efficiency; convenience; hygiene and cleanliness of the premises; support of local resources.
Find out more about the Quality Tourism brand
Tourism and Disability
The Metz Tourist Office, awarded Tourism and Disability recognition towards all four handicaps, chose to reinforce its civil responsibility by increasing public awareness of the right to tourism for everyone.
A sole objective: take competent action to facilitate everyday life for those with disabilities.
With this in mind, the following actions have been taken:
- Modifications at Tourist Office buildings
- Publication of documents
- Staff training in welcome services and conference guides
- Creation of specially adapted guided tours and tourist services
Find out more about offers and services for "Tourism and Disability" in Metz
Tables de Rabelais
The "Tables de Rabelais" is a symbol of local gastronomy, a testimony to the Rabelaisian spirit. With the help of the Tourist Office, it groups together thirty or so restaurants, professionals of the food trade and experienced producers whose business it is to develop flavour, who long to communicate the values which make up the French art de vivre, combined with subtle influences from across the borders.
"Tables de Rabelais" partner service providers have signed a Quality Charter whereby they undertake to serve regional products and specialities while taking into consideration the criteria on which customer satisfaction is measured, namely: intensity of flavour; service provided; welcome and information made available to consumers etc.
